The Joys of Being A Customer In Ghana: I’d like to order Breakfast…

  • Anticipate your customer’s needs: If you have breakfast on the menu, you should expect customers will order that menu item and make the necessary arrangements to deliver. Operational challenges should be addressed immediately and not impact a customer’s experience.
  • Hold daily meetings with your staff: In a situation like this, the server should have informed management that they have customers requesting breakfast and management would have had to find a solution — take breakfast off the menu, if they are short-staffed, for example.
  • Pay attention to Social Media: Social Customer Service is an essential part of running a business. Paying attention to your mentions or discussions about your business on social media can help you gain or lose customers depending on how responsive you are as a business. Set alerts and keep yourself informed.

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