2021, for me, was a year of high highs and low lows. Definitely a mixed bag. I met so many goals in both my professional and personal life but I was also burdened with a lot of challenges that I had to fight extremely hard to overcome. When I thought…

It’s 10:30am and a customer walks into a restaurant. Deciding to while away time as she waits for her friends, she looks through the menu and orders breakfast. Customer: Hello, I think I’m ready to order. I’d like to order the Spanish Omelette and a side of pancakes. Server: Oh…

Let’s talk about Customer Experience and Culture… If you live in Ghana or you are from Ghana, I am sure you’ve heard people say that Ghanaians are very hospitable and friendly…it’s part of our culture right? That’s not the type of culture we are discussing this week…we’re talking about Company…